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Orders & Shipping

IN-STOCK ORDERS

Order Processing
All in-stock orders for T800 and Court of the Dead products will be shipped from our warehouse in Canada. Please allow 2 business days to see the tracking information.
All orders for Watch Dogs 2 will be shipped directly from our warehouse in China and the shipping prices will reflect this shipping origin. When the product has been restocked at our warehouse in Canada (ETA end of Jan-mid Feb 2020), the shipping price will be lowered. Please allow 3-5 business days to receive the tracking information.

Modifications to Order
Due to system limitations, product modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.

Cancellations
In-stock orders can only be cancelled on the same day by 2pm EST. For example, if you ordered between 1am - 1pm EST on Monday, you will only have until 2pm on the same Monday to email us to cancel the order. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.


PRE-ORDERS

Order Processing
All pre-orders for will be shipped out in sequential order once full payment has been received and the product is ready to ship.

Modifications to Order

Due to system limitations, product modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order. 

NRD (Non-Refundable Deposit)
For all pre-orders, a non-refundable deposit (down payment) of 10% of the total merchandise item(s) will be charged. This is to ensure we secure the production of the item for you.  Deposits cannot be transferred to another order.

Cancellations
Pre-Orders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the amount charged, excluding the 10% non-refundable deposit. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
Please note: if you request to cancel the pre-order after 30 days from date of placing the order,  you will forfeit the amount already paid and it will not be refunded. 

Delivery Delays
Please note that the delivery month shown on the product page is an estimate only. It is normal that there are production delays but we will do our best to meet the approximate delivery month. As such, please be aware of possible delays if the pre-order is intended as a future gift. 

PAYMENT

The accepted cards for payment are Visa, Mastercard, and Amex. If you have a Visa or Mastercard Debit card, this payment should work as well. PayPal is now a payment option for full payments only (not available for payment plans).


SHIPPING

Shipping from warehouse in Canada
All in-stock orders of T800 and Court of the Dead are shipped from our warehouse in Canada. You can choose either Standard/Expedited Shipping or Express Shipping.

All Dark Souls, Assassin's Creed, and Ghost Recon pre-orders that have a shipping address in North or South America will be shipped from our warehouse in Canada.  You can choose either Standard/Expedited Shipping or Express Shipping.

All Tekken pre-orders that have a shipping address in North/South America or Eastern Europe  will be shipped from our warehouse in Canada. You can choose either Standard/Expedited Shipping or Express Shipping.

Shipping directly from China
All orders for Watch Dogs 2 will be shipped from our warehouse in China until units are restocked at our warehouse in Canada (ETA end Jan-mid Feb 2020). After which, WD2 products will be shipped from Canada.

All Dark Souls pre-orders that have a shipping address in Europe, Asia, Eurasia, or Oceania will be shipped from our warehouse in China as well. Shipping will take between 4-14 business days.

All Tekken pre-orders that have a shipping address in Western Europe, Asia, Eurasia, or Oceania will be shipped from our warehouse in China as well. Shipping will take between 4-14 business days.

Modification to Shipping Address 
It is possible to change the shipping address for all pre-orders before the estimated month of delivery. Please email cs@purearts.com or contact us on FB messenger for the address change. Please provide your order number, shipping address name, full address, email and phone number. 

Tracking Information
All orders have tracking included to ensure peace of mind. If the product is shipping from the warehouse in Canada, you will receive the tracking information within 2 business days. If the product is shipping from China, you will receive the tracking information within 3-5 business days. 

Customs/Duties Fees
Please note that the shipping cost excludes any customs/import fees, tax, or VAT.  This extra charge will be the buyer's responsibility. Please check with your country's import rates for more information. Orders shipping from our warehouse in Canada to an address within Canada will not have any customs/duties fees. 


For any questions, please email us at cs@purearts.com
or message us on Facebook Messenger
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