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Orders & Shipping

IN-STOCK ORDERS

Order Processing
All in-stock orders for T800 products will be submitted to our warehouse in China to ship the following day. Due to the time difference, please add 1-2 extra days of processing time before your order is shipped out.
All in-stock orders for Court of the Dead products will be shipped from our warehouse in Canada within 2 business days. 
 
Modifications

Due to system settings, modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.

Cancellations
In-stock orders can only be cancelled on the same day by 2pm EST. For example, if you ordered between 1am - 1pm EST on Monday, you will only have until 2pm on the same Monday to email us to cancel the order. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.


PRE-ORDERS

Order Processing
All pre-orders will be shipped out in sequential order once full payment has been received and the product is ready to ship. These orders will be shipped from our warehouse in Canada.

Modifications

Due to system settings, modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order. 

NRD (Non-Refundable Deposit)
For all pre-orders, a non-refundable deposit (down payment) of 10% of the total merchandise item(s) will be charged. This is to ensure we secure the production of the item for you.  Deposits cannot be transferred to another order.

Cancellations
Pre-Orders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the amount charged, excluding the 10% non-refundable deposit. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
Please note: if you request to cancel the pre-order after 30 days from date of placing the order,  you will forfeit the amount already paid and it will not be refunded. 

PAYMENT

The accepted cards for payment are Visa, Mastercard, and Amex. If you have a Visa or Mastercard Debit card, this payment should work as well. PayPal is currently not a payment option.


SHIPPING

All in-stock orders of Court of the Dead are shipped from our warehouse in Canada. You can choose either Standard/Expedited Shipping or Express Shipping.

All in-stock orders of T800 are shipped from our warehouse in China. Shipping will take between 7-14 business days. 

All orders have tracking included to ensure peace of mind. 

Please note that the shipping cost excludes any customs/import fees, tax, or VAT.  This extra charge will be the buyer's responsibility. Please check with your country's import rates for more information.


For any questions, please email us at cs@purearts.com
or message us on Facebook Messenger
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