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Orders & Shipping

IN-STOCK ORDERS

Order Processing
All in-stock orders for Court of the Dead and Watch Dogs 2 products will be shipped from our warehouse in Canada. Please allow 2 business days to see the tracking information.

Modifications to Order
Due to system limitations, product modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.

Cancellations
In-stock orders can only be cancelled on the same day by 12pm EST by emailing cs@purearts.com. For example, if you ordered between 1am-11am EST on Monday, you will only have until 12pm on the same day to email us to cancel the order. Please make sure to include the name and order number of the order and reason for cancellation. Once your request has been received and cancelled, you will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.


PRE-ORDERS

Order Processing
All preorders for will be shipped out in sequential order once full payment has been received and the product is ready to ship.

Modifications to Order

Due to system limitations, product modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order. 

NRD (Non-Refundable Deposit)
For all preorders, a non-refundable deposit (down payment) will be charged. This is to ensure we secure the production of the item for you.  Deposits cannot be transferred to another order.

Cancellations
Preorders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the full amount charged. You will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
If you request to cancel the preorder after 30 days from date of placing the order, you will be refunded the amount paid, less the non-refundable deposit. 

Delivery Delays
Please note that the delivery month shown on the product page is an estimate only. It is normal that there are production delays, especially given the circumstance with COVID-19 at the moment, but we will do our best to meet the approximate delivery month. As such, please be aware of possible delays if the preorder is intended as a future gift. 

PAYMENT

The accepted cards for payment are Visa, Mastercard, and Amex. If you have a Visa or Mastercard Debit card, this payment should work as well. 


SHIPPING

Shipping from warehouse in Canada
All orders with a shipping address in North/South America will be shipped from our warehouse in Canada. Products that will ship from Canada:

  • Court of the Dead, Dark Souls, and Watch Dogs 2 (in stock)
  • Assassin's Creed Altair (waiting for restock ETA end of May/mid-June 2020)
  • All preorders for Assassin's Creed Bayek/Ezio, Ghost Recon, Devil Jin, Original Stormtrooper, Master 9 Eyes, and Cyberpunk 2077

All orders for Court of the Dead with a UK/EU shipping address will also be shipped from Canada until stock arrives in the UK


Orders shipping from Canada will be shipped with UPS and will require a signature. Once you receive the tracking information, please monitor and make sure someone is available to receive and sign. We are not responsible for the delivery actions of UPS. 

Shipping from warehouse in the UK
All orders for Dark Souls and preorders for Devil Jin and Original Stormtrooper that have a shipping address in the UK, EU, or Oceania will be shipped from our new warehouse in the UK. Currently, VAT will not be charged to customers but the country's customs fees will apply (if applicable).

  • Orders for Yhorm 1/18 will be shipped via DPD/Interlink
  • Order for Yhorm 1/12 will be shipped via DHL
  • Preorders for Devil Jin and Original Stormtrooper will be shipped via DHL
  • Preorders for Master 9 Eyes and Cyberpunk 2077 will be shipped via DPD/Interlink
All orders require a signature. Once you receive the tracking information, please monitor and make sure someone is available to receive and sign. We are not responsible for the delivery actions of UPS. 

Shipping directly from China
All orders that have a shipping address in Asia, Eurasia and Oceania will be shipped from our warehouse in China as well. Shipping will take between 4-14 business days. Products that will ship from China:

  • Dark Souls (in stock)
  • Pre-orders for Devil Jin, Original Stormtrooper, Master 9 Eyes and Cyberpunk 2077
All orders are shipped with either DHL or UPS and require a signature (CDEK for Russia). Once you receive the tracking information, please monitor and make sure someone is available to receive and sign. We are not responsible for the delivery actions of DHL/UPS. 

Duty/custom fees are the responsibility of the customer. If you do not pay for these fees and the shipment is sent back, we will not re-ship the order to you. All shipping costs including failed delivery fees that are charged to us by DHL/UPS will be deducted from the order amount paid. 

Modification to Shipping Address 
It is possible to change the shipping address for all pre-orders before the estimated month of delivery. Please email cs@purearts.com or contact us on FB messenger for the address change. Please provide your order number, shipping address name, full address, email and phone number. 

Tracking Information
All orders have tracking included to ensure peace of mind. 

Customs/Duties Fees
Please note that the shipping cost we charge for the order excludes any customs/import fees.  This extra charge will be the buyer's responsibility. Please check with your country's import rates for more information.

  • Orders shipping from our warehouse in Canada to an address within Canada will not have any customs/duties fees
  • Orders shipping from our UK warehouse to the UK/EU address will currently not be charged any VAT, but the country's customs fees still apply (if any)

Duty/custom fees are the responsibility of the customer. If you do not pay for these fees and the shipment is sent back, we will not re-ship the order to you. All shipping costs including failed delivery fees that are charged to us by DHL/UPS will be deducted from the order amount paid. 

 

Last updated: April 8, 2020



For any questions, please email us at cs@purearts.com
or message us on Facebook Messenger
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